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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31155
Experience:  Over 20 years of consulting to the IT industry
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Md from family practice in Statesville,nc. how do I enable

Customer Question

this is ***** ***** md from miller family practice in Statesville,nc. how do I enable another laptop to access my emr? thank you.email***@******.***.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome Michael

Do you wish to access it via the AOL desktop or via your internet browser?

Please let me know.

Customer: replied 1 year ago.
Would like to use Internet explorer
Customer: replied 1 year ago.
I can use an existing pc to guide the settings needed for everything to work
Expert:  Richard replied 1 year ago.

Thank you

Then all that you have to do on the other computer is go to

http://mail.aol.com

Sign into your account there and you can then access it on this other computer / laptop and access the emails

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Let me know the results please

Customer: replied 1 year ago.
I am on my email and have your two emails. Where do I go next?
Expert:  Richard replied 1 year ago.

No where, thats it, thats accessing the account.

So you have now enabled the computer to access the account, that complete the task

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
But how do I access my emr account
Expert:  Richard replied 1 year ago.

via the instructions I initially gave you...

You just did this

all that you have to do on the other computer is go to

http://mail.aol.com

Sign into your account there and you can then access it on this other computer / laptop and access the emails

you said you did this and saw the emails

Expert:  Richard replied 1 year ago.

is everything clear?

I have the feeling maybe your trying to ask something other then how to access your email account on another computer?

Customer: replied 1 year ago.
I am trying to download my emr system from my office to another laptop so I can access it at home
Expert:  Richard replied 1 year ago.

ok, downloading and accessing are two different things.

And downloading can mean multiple things

Can you tell me exactly what it is you want to achieve please? What do you want as an end result?

Customer: replied 1 year ago.
I want full access to my emr on another occasion laptop at home
Customer: replied 1 year ago.
Another laptop at home
Expert:  Richard replied 1 year ago.

and its AOL via internet explorer correct as this is what you initially said?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok.... well the instructions I keep giving you is how.

What is the issue you have with the instructions?

Its the only way, as that's where you go in the browser.

Customer: replied 1 year ago.
I'm not clear what steps to take to get benchmarks emr system that I have in my office onto this laptop. I'm sorry
Expert:  Richard replied 1 year ago.

ok, your saying AOL

What is benchmarks emr system that you have in your office?

I offered to see this for myself but you rejected this. I don't mind giving out instructions a few times but t seems your not sure of what you exactly have there?

Is it possible I can connect and see?

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