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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36094
Experience:  Over 20 years of consulting to the IT industry
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I tried to install windows 10 on my machine running windows

Customer Question

I tried to install windows 10 on my machine running windows 8. It shows the log on screen but when I log on the screen just keeps flashing. I can not get to the desktop.
George
Sacramento
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you do the following please

At the login screen, hold down the SHIFT button and with it held down, click on the power icon and click restart

Still with shift held down, let it restart and it will take you to a menu

Choose from the menu Troubleshoot, then advance

Then choose System Restore

Follow the onscreen steps and preform a system restore, using the last restore point

Let this complete and when it has, tell me please if the computer then starts.