Hi there and welcome
What happens when you are disconnected from a game? Do you get a specific error message?
Please let me know
Usually this is caused by an issue within internet explorer, so I would like you to do the following please.
in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me please if you still have the problem.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please.
There is a gear wheel in the top right when you are within Internet Explorer.
It says here you use internet explorer, is this correct?
It is not tools, its a gear wheel, like in this picture.
ok, then you are not using internet explorer. Can you tell me please which internet browser you are using?
No, as I mention that is an optional service to connect to your computer and fix it directly. It is optional else we continue here. This is no problem. But please, I need to know the correct Internet Browser you are using in order to tell you what to do to fix it.
ok... which of the 2?
You see this on the icon you click. Or explain the icon you click
Is it this one?
OR this one?
Let me know please