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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32222
Experience:  Over 20 years of consulting to the IT industry
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I CANNOT STAY IN POGO GAMES.

Customer Question

I CANNOT STAY IN POGO GAMES.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

What happens when you are disconnected from a game? Do you get a specific error message?

Please let me know

Thank you

Customer: replied 1 year ago.
no. it just kicks me out
Expert:  Richard replied 1 year ago.

Thanks

Usually this is caused by an issue within internet explorer, so I would like you to do the following please.

in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me please if you still have the problem.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Let me know the results please.

Customer: replied 1 year ago.
there is no wheels or4 any tools on my header
Expert:  Richard replied 1 year ago.

There is a gear wheel in the top right when you are within Internet Explorer.

It says here you use internet explorer, is this correct?

Customer: replied 1 year ago.
I thought so, but there are no tools now i'm in your screen.
Expert:  Richard replied 1 year ago.

It is not tools, its a gear wheel, like in this picture.

http://www.trickyways.com/wp-content/uploads/2011/06/ie9-tools.png

Customer: replied 1 year ago.
there is none on this screen
Expert:  Richard replied 1 year ago.

ok, then you are not using internet explorer. Can you tell me please which internet browser you are using?

Customer: replied 1 year ago.
I paid you 36.00 to fix it now you want 39.00 more to fix it. what kind of scam is this ??
Expert:  Richard replied 1 year ago.

No, as I mention that is an optional service to connect to your computer and fix it directly. It is optional else we continue here. This is no problem. But please, I need to know the correct Internet Browser you are using in order to tell you what to do to fix it.

Customer: replied 1 year ago.
well if i'm not5 using internet explorer, its either fire for, or hrome.
Expert:  Richard replied 1 year ago.

ok... which of the 2?

You see this on the icon you click. Or explain the icon you click

Expert:  Richard replied 1 year ago.

Let me know please

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