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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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WHEN i TURNED ON MY COMPUTER, A SCREEN CAME ON THAT SAID

Customer Question

wHEN i TURNED ON MY COMPUTER, A SCREEN CAME ON THAT SAID tHIS WINDOW IS NOT GENUINE, tHEN IT TURNED OFF AFTER ABOUT A MINUTE, AND I WAS ABLE TO SIGN ON.
wHAT IS GOING ON HERE?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Does it give any option?
Do you have windows xp, vista, or 7, or 8?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
AS I MENTIONED, IT TURNED OFF AFTER A MINUTE. DON'T KNOW WHAT IT SAID.
WINDOWS 7
i GUESS?
Expert:  Viet - Computer Tech replied 1 year ago.
Does it show that every time you shut down / turn on the computer?
Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=d2398d64-89a7-4f91-85e0-a05bd2f3a6e3
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
Or click on the website below:
http://tinyurl.com/qa5goxw
, then press at the same time the two keys Ctrl and J on the keyboard in order to show the Downloads window
, then there, open / run the item Elsinore.ScreenConnect.Client in order to install it
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.