Hi, and thank you for asking your question.
Did you do a system restart as well, to check if her account showed up at the Windows logon screen?
Please reply back to me below. Thank you.
Hmm, I see. May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and check the issue for you? We will not lose touch this way, as well.
OK, no issues - Let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Please accept my apologies - we seem to have inadvertently gotten disconnected during the restart. Could you let me know if the other account showed up at the logon screen this time, after Windows restarted?
Do keep me posted. Thank you.