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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microsoft downloaded Win10 to my computer about two weeks.

Customer Question

Microsoft downloaded Win10 to my computer about two weeks. I've discovered that I cannot open photos from a disc. I get error:213.19 (licensing ) I've restarted and re-launched. Same result.
XXXX XXXXXXX
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Besides the photo issue, is there any other issue on your windows 10 computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
sorry. disc isn't available at this time.
Thanks anyway. Cancel the charge for this session, please.
Alvie
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. Are you able to open any photo on your computer right now (not from the disk)?
Can we continue whenever you have the disk? When can you expect to have the disk?
Please let me know. Don't worry, we guarantee our service. Thank you.