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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 12739
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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I had to change my user name and password and I can't

Customer Question

I had to change my user name and password ***** I can't remember my new password. i need to run the virus program and unable to fo so...HELP. I also do not have a comp
uter. dbryant
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, the password ***** are trying to change. What is that password *****? To log onto your computer? To access your antivirus account? Please clarify.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.