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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 982
Experience:  MCSE, RHCE, IBM System X Server Certified
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The keys on the top 2 rows of my keyboard keep sticking. i

Customer Question

The keys on the top 2 rows of my keyboard keep sticking. For example i type y and get yyyy
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Expert:  arsufi2002 replied 1 year ago.

Is it same for all keys in 2 rows?

Customer: replied 1 year ago.
most of them but not every single one
Expert:  arsufi2002 replied 1 year ago.

ok

Do you have a second keyboard to check?

Customer: replied 1 year ago.
Looking but it is unlikely
Expert:  arsufi2002 replied 1 year ago.

sorry, what you mean

Customer: replied 1 year ago.
I do not have a second keyboard to try right now.
Expert:  arsufi2002 replied 1 year ago.

ok,

When did this issue began to appear

Customer: replied 1 year ago.
It was first noticed this morning
Expert:  arsufi2002 replied 1 year ago.

Can you just check if issue appears in Bios

Expert:  arsufi2002 replied 1 year ago.

This gives us a clue that if its a OS or Keyboard issue

Customer: replied 1 year ago.
can you tell me how to check Bios
Expert:  arsufi2002 replied 1 year ago.

Can you tell me your computer model please?

Customer: replied 1 year ago.
20428
Expert:  arsufi2002 replied 1 year ago.

Is it lenovo laptop?

Customer: replied 1 year ago.
yoga 2
Expert:  arsufi2002 replied 1 year ago.

What Version of Windows does it have?

Customer: replied 1 year ago.
10
Expert:  arsufi2002 replied 1 year ago.

Is something spill on laptop

Customer: replied 1 year ago.
Not that I know of
Expert:  arsufi2002 replied 1 year ago.

Hope you have rebooted system once

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

ok

Expert:  arsufi2002 replied 1 year ago.

Are you chatting from same machine now

Customer: replied 1 year ago.
no
Expert:  arsufi2002 replied 1 year ago.

Is it near to you

Customer: replied 1 year ago.
It is actually my daughter's computer and I am talking to her on the phone
Customer: replied 1 year ago.
She now reports that it is now the entire keyboard
Customer: replied 1 year ago.
Now she says it works if she touches the keys really fast and lightly
Expert:  arsufi2002 replied 1 year ago.

As you know keys won't simply come sticky unless if something spill on it..

I don't know if she is afraid to tell that..

Customer: replied 1 year ago.
I don't think she is
Expert:  arsufi2002 replied 1 year ago.

Tell her to turn off laptop and keep it under a fan for 1 hr. Lets see if it makes a change

Customer: replied 1 year ago.
ok
Expert:  arsufi2002 replied 1 year ago.

Also tell here to observe the laptop for some signs of liquid..

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Wish you a good day...

How's the laptop now, Is everything alright?

Please reply

Regards,

Fiyaz

Expert:  arsufi2002 replied 1 year ago.

Hi,

Hope you are doing good. Please take this as a reminder to update status of your question..

I have been waiting for your reply for all these days but didn't find..

If your laptop is working fine please close this question by pressing the rating button. You may press on the starts for rating service.

You don't have to rate me if issue persists instead please respond

Thanks,

Fiyaz

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