Hi, and thank you for asking your question.
May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and check the issue with your browser?
Please reply back to me below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Yes, please see my reply above. Thank you.
If you face any issues with downloading/running the remote tool as requested in my earlier reply, just reply back to me below please. Thank you.
You seem to have gone offline, and so I have closed out the remote session now.
Please leave me a reply when you are available next, and we will take this further. Thank you.