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Ask Barun Your Own Question

Barun
Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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A rogue website has captured my Edge browser; can someone

Customer Question

A rogue website has captured my Edge browser; can someone from the Geek Squad help me get rid of it? Ihave Windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and check the issue with your browser?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
Please set up the remote session
Expert:  Barun replied 1 year ago.

OK, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ae8c5bb5-dacf-4088-8e46-1d6bf4056491

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Customer: replied 1 year ago.
Are you there
Expert:  Barun replied 1 year ago.

Yes, please see my reply above. Thank you.

Expert:  Barun replied 1 year ago.

If you face any issues with downloading/running the remote tool as requested in my earlier reply, just reply back to me below please. Thank you.

Expert:  Barun replied 1 year ago.

You seem to have gone offline, and so I have closed out the remote session now.

Please leave me a reply when you are available next, and we will take this further. Thank you.