How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barun Your Own Question

Barun
Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
12615041
Type Your Computer Question Here...
Barun is online now
A new question is answered every 9 seconds

WITH PRINTING OUT ON LINE PAGES. i HAVE A BRAND NEW hp envy

Customer Question

i AM HAVING WITH PRINTING OUT ON LINE PAGES.
i HAVE A BRAND NEW hp envy 4502. I have no problem getting on line and
have no problem opening my Emails or looking on line for information but when I hit the
print symbol, the item to be copied reduces in a gray color and the circle on the screen starts and continues to turn and turn but no printing starts and I have let the littlr round circle run and run for five minutes and noting happens, I move the circle up to close
symbol then the circle changes to the pointer and closes out the page that was
on the screen.
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

What's the make and model of your printer, please?

May I set up a quick remote session, which will allow me to connect directly to your screen and check the issue here?

Please reply back to me below. Thank you.