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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4678
Experience:  B.Sc. Computer Science with Honors
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I JUST UPGRADED TO MICROSOFT 10, SINCE THAT HAS BEEN DONE I

Customer Question

I JUST UPGRADED TO MICROSOFT 10 , SINCE THAT HAS BEEN DONE I CAN NO LONGER PRINT MY E-MAIL FROM COMPUTER, CAN YOU FIX THIS FOR ME.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please let me know the make and model of the printer

Customer: replied 1 year ago.
HP OFFICEJET4630
Customer: replied 1 year ago.
I WOULD RATHER TYPE
Expert:  Michelle replied 1 year ago.

how is printer connected..usb or wifi

Customer: replied 1 year ago.
NO I WOULD RATHER TYPE , SINCE I HEARING IMPAIRED
Expert:  Michelle replied 1 year ago.

please type..i would chat with you..its nit necessary to do a phone call..its just an option you might be getting on the screen

Customer: replied 1 year ago.
DO I WAIT FOR YOU TO ANSWER OR DO I GO ON USING COMPUTER FOR OTHER THINGS
Expert:  Michelle replied 1 year ago.

please let me know how is the printer connected to computer..wireless or through a cable

Customer: replied 1 year ago.
CABLE, PHONE LINE FOR PRINTER
Customer: replied 1 year ago.
CABLE LINE FOR PRINTER AND FAX
Expert:  Michelle replied 1 year ago.

ok...are you bale to print other documents fine..is the problem only with emails

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

ok give me a moment here

Expert:  Michelle replied 1 year ago.

please click here

in the page that opens download and install the hp full feature software and drivers ..there will be a download button the right side

Expert:  Michelle replied 1 year ago.

click on it and download ..save and run the file..once installed , try printing the email and let me know the status