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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33019
Experience:  Over 20 years of consulting to the IT industry
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How do I set enable my HP Photosmart 5514 to scan to my

Customer Question

How do I set enable my HP Photosmart 5514 to scan to my computer
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Is it currently printing from your computer?

Customer: replied 1 year ago.
I do not want to pay the additional $20.00 for a phone conversation and have not received an answer to my question
Expert:  Richard replied 1 year ago.

I asked a question which I need you to answer please

Is it currently printing from your computer?

Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

ok, what is the error you get when you try to print to the PhotoSmart?

Customer: replied 1 year ago.
I can print but can't scan because the webscan is enabled. I don't know how to put it back online.
Expert:  Richard replied 1 year ago.

Click start, type in mspaint and press enter

In Mspaint, click on the down arrow then click on From Scanner and it should now scan for you and you then save the file

Let me know the results please

Customer: replied 1 year ago.
Where do I go to get Mspaint?
Expert:  Richard replied 1 year ago.

This was part of the instructions but you may have missed this

Please click Start, then type in

mspaint

And press enter

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
I very little about computers setup. Please let me know what it will cost if I give permission for you to handle the problem remotely.
Expert:  Richard replied 1 year ago.

It is $39 (a lot cheaper then a computer technician to visit you) then I can connect to your computer and do this for you.

Customer: replied 1 year ago.
After you have corrected the problem what will be the total charges?
Expert:  Richard replied 1 year ago.

I do not see what you initially paid, this you need to email customer service at***@******.*** but it is only that one time deposit you made in addition

Customer: replied 1 year ago.
Lets go back to the first question you asked." Is the computer printing?" answer is yes.
Expert:  Richard replied 1 year ago.

You need to do the instructions I gave you....

I have repeated a few times, can you do these please?

Click start, type in mspaint and press enter

In Mspaint, click on the down arrow then click on From Scanner and it should now scan for you and you then save the file