Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
Please explain the problem a bit more in detail.
Do you want help from Justaanswer or you want to go with Microsoft let me know if you want justanswer service as i don't work for Microsoft.
Please tell me the problem you are facing i will try my best to fix it for you.
yes i am online and would like to know the make and model number of the printer.
let me know the operating system you have on the computer.
let me know when you are ready i will walk you through with steps.