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Oh, you may need to speak to billing first, give them a quick call here: 1(###) ###-####/p>
I only deal with the technical problems so I couldn't verify whether any amounts were taken from your account - the remote session is additional so that might be why. Could you give billing a call just to verify so we make sure you're not overcharged?
The remote connection allows me to fix the problem for you while you watch. Providing it cannot be fixed you can request a full refund for up to 30 days. Would you like to give it a go?
Not at all, the remote session is an additional service but not necessary. Let me see if I can bring the remote connection's price down - you can accept it after I've fixed your problem, how does that sound?