It seems to have let you in this time because you were able to post the question.
however we have zero access to your account and billing information through this forum. We just answer technical questions.
to cancel your subscription or deal with any other billing issues please email***@******.***
or if that is what is kicking back your email you can use this phone number
Sorry to see you go, we are always here to help with a wide variety of issues and even if you cancel the subscription i hope you will consider us on a pay per question basis