Welcome t o Justanswer.com, my name is ***** ***** I will do my best to assist you.
First let me clarify that we are not the geek squad nor best buy. If you have a contract with them, then you may want to speak to them about repairing the device.
As far as whats wrong. Inside the machine t here are lever locks, that lock into place when the cartridges are slid in. The error is occuring because one of those plastic lever locks has broken and needs to be replaced. This document, shows you step by step exactly how to replace them.
Its a long process, but manageable. And the lever locks themselves are very cheap parts. Its mainly just the labor and time thats the issue.
Im telling you this that way you are armed with info before you speak to the geek squad. If they try to tell you that the machine needs to be replaced and they try to sell you a new machine, then they simply dont realize what the issue is. The issue is as I have described above. And it is repairable.
If you have further questions, let me know.
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My apologies for the delay in getting back to you. I was at lunch, and then I needed to research and find the exact parts you need.
What you can try to do, is use a pencil, or a sturdy ink pen
And if you have found the lock thats broken.. ( probably on the left side )
Stick the pencil in and push the lock back, the pencil will probably be straight up by the time you lever it back to open the lock.
Then, slide the ink cartridge in. When it gets so far down, its going to try to close the lock onto the pencil. Keep sliding the ink catridge down while you remove the pencil.
That should allow you to get the cart in place with the lock in its proper position. While this isnt a permanent fix. It will get you printing until that cartridge runs out of ink.
As far as replacing the locks. The word document I sent you earlier contains a in depth step by step instruction on exactly how to replace the locks. Its a long process, but doable. You just need the locks. You can order them here for 30$ http://amzn.to/1LwWrsi
I doubt HP sells them cheaper, if they even sell them at all. ( Probably around the area of 69.99 from the MSRP) Amazon is about half the usual cost for that part.
If you have further questions or concerns, let me know!
Sounds like you'd give MacGuyver a run for his money!
If youve been limping along with the broken locks for a while now, eventually they were going to break to the point that youd have to replace them.
Thankfully, the parts arent very expensive. ( though the repair can take about 1.5 hours if your taking your time and being careful)
Good luck, and if you have further questions your welcome to respond.