For Online Computer Support, Ask a Computer Technician
Hi my name is Rob. I would be willing to work with you on the issue but I have no access to their system. The only way that I could do it is as an additional service where I get you my phone number and a remote link and we work through what a customer would do and how it should show up. We can look at your settings in the program and your computer and email to make sure everything is set up correctly.