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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9371
Experience:  Computer Technician
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My lap top computer will not allow me to down load an audio

Customer Question

My lap top computer will not allow me to down load an audio CD to a Ipod. It tell me to re-install the iTunes. How do I re-install the iTunes?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support (iTunes 9 or later). On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended effects.

To remove the components: follow these steps please...

  1. Quit the following programs if they are running: iTunes, Apple Software Update
  2. Windows 7: From the Start menu, click Control Panel.
  3. In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.