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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31326
Experience:  Over 20 years of consulting to the IT industry
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I have a toshiba Satellite L50A laptop running .1. In the

Customer Question

Hello i have a toshiba Satellite L50A laptop running .1. In the last few weeks I am able to log in and access interest but if I go to desktop then I cannot get back onto internet without restarting the computer. I I go to chrome it justs loops backto desktop without connecting me to internet.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the internet router you have

Plus if your connecting via wifi or a network cable please.

Customer: replied 1 year ago.
I do not know what you mean. The interent connect is done through Frits box if that is want you need
Customer: replied 1 year ago.
Are you there
Expert:  Richard replied 1 year ago.

No sorry, I need a little more information.

I need to know the make and model of the internet box you have please.

Plus if your connecting to wifi or via a network cable

If you wish, as an added service I can check for this myself, else I need you to tell me this please.

Expert:  Richard replied 1 year ago.

yes I am here, you need to give me more then a few seconds to reply please

Customer: replied 1 year ago.
Forstly are you a Technician working for Toshiba and secondly is the remote control option covered by the guarnatee that this proble is fixed. I have been caught out befor with expensive costs without having the proble fixed.
Expert:  Richard replied 1 year ago.

I have worked with Toshiba products for years and yes it is all guaranteed to get the problem fixed. That I can promise.

Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download for Free

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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