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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9267
Experience:  Computer Technician
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I received a message that I have viruses. A number popped up

Customer Question

I received a message that I have viruses. A number popped up to call mirosoft. Last time that happen I paid five hundred dollars to repair to a company in India, I found that it was a false service using Microsoft logo.
I am unable to access my account.
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Hi,
My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.

No, that is not Microsoft. It is a scam that is connected to Malware. You will need to run a good Malware remover on your computer asap. I can do this for you if you would like for me to clean the computer. I will send you a request for remote tech support.

Expert:  Randy Computer Tech replied 1 year ago.

Malwarebytes Anti-Malware

Malwarebytes Anti-Malware's industry-leading scanner detects and removes malware like worms, Trojans, rootkits, rogues, spyware, and more. All you have to do is launch Malwarebytes Anti-Malware and run a scan.

>>>Here is a link for the Anti-malware<<<

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!

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