How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14346
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

Forgot windows 8.1 password,how do i retrieve

Customer Question

forgot windows 8.1 password,how do i retrieve
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
At the Windows Login screen, is the login name an email address or just a username?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
username
Customer: replied 1 year ago.
forgot password ***** local network
Expert:  Jason Jones replied 1 year ago.
I am now confused. Are you having issues logging into Windows or are you having problems logging into your wireless network?
Customer: replied 1 year ago.
hardwire windows 8.1,have user name password ***** no way to get into windows to do hard reboot
Expert:  Jason Jones replied 1 year ago.
Thank you kindly for the update.
I have followed the procedure below to recover the Windows password ***** few hundred times with no problems. The process is quite simple: You create the cd on a working computer, put the cd in the problem computer, and follow the rest of the instructions below.
Please, follow the instructions below to reset your computer's password:
- Click the following link and save the file: http://ophcrack.sourceforge.net/download.php?type=livecd
- Burn that ISO file to a CD. You can use the application found here if you do not have a CD burner: http://cdburnerxp.se/en/home
- Place the CD in the problem computer, turn it off, turn it on, press the shortcut key responsible for the boot menu ( F12, ESC, F10 ), choose the CD-ROM, and boot.
- Choose Automatic and press Enter
- Sit back and allow the program to locate the passwords for you. It may take up to 10 minutes.
Reboot normally.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason