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I am not sure what program you downloaded
but if it is a program than you should just have to go to my computer
double click on the disk and run the setup program there.
this is for a windows 10 upgrade that failed ?
ok i just read the previous question.
you are looking for the files that you want to pull off the old computer before you reset it to factory specs ?
they should be in c:\users\your account name\documents
or something similar
if it did manage to get the win10 on somewhat they might also be in c:\windows.old and again users\your id\documents
you might also try reinstalling the windows 10 from a flash drive that you can create on this page
and if you want to continue with jason on the original post go to this page and post where you are and he should respond as soon as he is online
jason would probably have a better idea of what the disk he gave you does and how to use it
i would try the files though
no you if you got back to the original post that i gave you the address for it wont charge you more unless you accept an additional service offer
It will be the same question that you already paid for. Just continuing to chat back and forth as you were yesterday
you are welcome :)