Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, the email account you are having Outlook troubles with, is it a gmail.com account, Aol.com, hotmail.com, etc etc?
Thank you. Lets try this repair first
Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .
While that repair is running. Follow the steps on this page to change your DNS servers to googles DNS servers, 188.8.131.52 and 184.108.40.206
Once those are changed. Close outlook.. Reopen it. And then try to send or receive mail on your gmail account again. Is it working?
* note that, these are only some of the possible steps which may be needed to fix the issue. Whatever happens, please send a reply so I can assist you further, or so we can mark this issue as "resolved"
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Can you verify that you are using googles dns servers on your wireless, or home internet connection?
The 220.127.116.11 and 18.104.22.168
If so. Then lets have a look at the actual outgoing server settings you have set inside of outlook, for your gmail account.
If you open outlook, and then click outlook, preferences, accounts.
Or click tools, then click accounts. And you select your gmail account.
Inside the outgoing server section. What is the exact server name, port , and security settings you have set?
The settings for your SMTP are wrong.
The server is correct, it needs to be smtp.gmail.com
The port can be 587, but you have to have authentication checked, and for port 587 you need it set to TLS security
Try those changes, let me know if that helps!
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
It may have a box you can click inside the outgoing server section for more settings, or advanced settings.
Try that and let me know what you see.
What do you see inside the encryption section?
In the outgoing server section. You should have two boxes.
More options. And another box for advanced.
On that page, you should also have a checkbox for SSl and over ride default port.
Is that what you are seeing?
Ok, check over ride default port. Check SSl
And then set the port to 465
click on 'more options' under the smtp options and set the Authentication to "Use Incoming Server Info"
And then, try to send a message. Can you?
It may be necessary for me to connect, and work on the issue directly.
Since this is definitely limited to the smtp server, and maybe outlooks plist files.
I will send an edited offer.
Good afternoon. My apologies for the delay in replying, Im way from work today and feeling less then 100%.
Would you like to try and schedule a connection for tomorrow, or later this week?