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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 983
Experience:  MCSE, RHCE, IBM System X Server Certified
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Got a refurbished Dell PC with win 7: started it and went

Customer Question

Got a refurbished Dell PC with win 7: started it and went through the Windows 7 Installation process, and then forgot the password ***** entered at the first screen. I've tried numerous likely passwords but none are accepted. Can You Help? Please.
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Have you just installed OS?

Customer: replied 1 year ago.
I installed the PC yesterday then ran windows successfully, and turned it off. that's when I had the password *****
Expert:  arsufi2002 replied 1 year ago.

Since you have no other privileged Windows account, we need to undergo offline password ***** process

Customer: replied 1 year ago.
No. If I need software send it to me
Expert:  arsufi2002 replied 1 year ago.

I have send you a password ***** disc link. You may download the image file and burn into a disc.

Then boot computer from that disc and reset password

Expert:  arsufi2002 replied 1 year ago.

Please let me know if its downloading..

Expert:  arsufi2002 replied 1 year ago.

Please see procedure to reset password ***** you successfully boot computer from password ***** disc

1: Boot computer from Disc

2: Once computer boot from disc you can see some options among them, Select Mini Windows Xp and press enter key . It will mini load xp
3: From Desktop , Double click HBCDMenu icon from Desktop
4: It opens program launcher window , there click Programs > Passwords / keys > Windows Login > NTPWEdit ( 2nd option )

5: It opens the software and shows the profile names .
Select Administrator > click Unlock

(Note: You can also see your profile. Right click profile and click Reset password > Enter New password)
6: click Save settings

Now reboot computer normally and see if you can login to your profile. If you can't get in, Login to administrator profile and reset your password ***** there.

Please update status

Expert:  arsufi2002 replied 1 year ago.

I am here to help you, please let me know if you come across with any trouble..

Thanks

(If don't forget to rate my service if everything seems fine)

Expert:  arsufi2002 replied 1 year ago.
Hello sir,
Didn't find you back. Hope you are doing good.
By the way, is everything ok now. I am just checking to see if you are still waiting for answer
If my answer worked already, please don't forget to rate my service
Thanks
Fiyaz