Thank you. That looks good. After pressing at the same time the 3 keys Ctrl, Alt, Del on the problematic computer, then click on Task Manager.
, then click on the option More details at the bottom
, then click on File menu at the top left, then click on the option Run new task
, then type msconfig
, then click OK
, (it may be hard to type, so type quickly msconfig then press Enter key.)
, then click on the Services tab at the top
, then scroll down, then uncheck the boxes in front of the two items: "Problem Reports and Solution Control Panel Support", and "Windows Error Report Service"
, then restart the computer and check.
Please reply at the box below to continue troubleshooting. Thank you.
OK, please follow my exact steps to uncheck those two items, if they are there, then click OK, and restart the computer, and check. Please let me know. Thank you.
Great. Is there any issue using Windows 10? But yes, you can go back to windows 7:
- Click Start (which is the windows logo icon located near the lower left corner of the computer's screen), then click on Settings, then click on Update & security, then click on Recovery option on the left, then select the option to go back to Windows 7 there.
Does that work? Please reply at the box below. Thank you.
I'm sorry, in this case, somehow the recovery process is corrupted. You would need the windows 7 disk or recovery/restore disk, if you have. And/or can you try windows 10 and see how it goes? Please let me know. Thank you.
I'm sorry. Usually, before deciding to upgrade to a new Windows version, you should first check if all your programs or devices are compatible with the new windows version or not. Do you mean it does not let you run the Norton Ghost program on Windows 10?
Can you back up your data / files, such as documents, pictures, MS money data files, etc. (basically everything in the Documents and Pictures folders, and/or any other folder where you saved your data to previously), to a USB external hard hard drive, then boot the Toshiba recovery recovery disk to reinstall Windows 7. Thank you.
To confirm, the problematic computer's brand is Toshiba right? And you made this Toshiba recovery boot disc 3 years ago on the problematic computer right? Please let me know. Thank you.
So clicking on Start -> All apps -> Toshiba / recovery (scroll down), etc. and it's not there, or it does not work.
Make sure you back up your data to an external USB hard drive first, then do the followings:
1. Insert the (first) Toshiba recovery recovery disk to the Toshiba computer.
2. Shut down the Toshiba computer.
3. Turn on the Toshiba computer, then right away, keep tapping the key F12 quickly and repeatedly, then you should get a Boot (startup) menu.
4. Use the up / down arrow keys to select the cd/dvd drive item, then press the Enter key.
5. Then it should prompt, then press Enter key again to boot from cd/dvd drive, and continue to do a factory reset.
Please let me know. Thank you.
There is no option to do recovery there?
I thought you did create the recovery media (boot disk) previously? But if you did not, then you need 6 DVD disks; I don't think it will let you use an external hard drive for creating recovery media.
After backing up your data, another way to do recovery if it lets you:
I'm sorry, probably, something got corrupted during the windows 10 installation process, so unfortunately, the feature to go back to windows 7 does not work, so you have to use the recovery media / boot disk in order to get back to windows 7. Thank you.
OK, please take your time to try my suggestion(s). Thank you.
No problem; please take you time. And you can also see these instructions and to get back to me by clicking on the View Answer link in the email message from JustAnswer / Viet in your email. Thank you.