For Online Computer Support, Ask a Computer Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What device/site/service are you wanting to update?
I'm trying to determine what you need help with. You've asked how to enter new card info. Without more detail, I have no possible way of knowing what it is you're wanting to update.Are you trying to update billing info for a website?For a particular company or service?
Are you playing on a computer?
No, this is justanswer.com, this is a paid support site, for issues just like this.
Google does not provide support for these products.
I understand, I was just trying to determine what you were wanting to update, so that I could get you to the right spot.
This is best done from your computer, in the google play payment section,
I'll send you a link/instructions.
First go here: https://play.google.com/store/account?hl=en (click for link)
Click on the first link for Add credit or debit card to update as needed
Then on that page click on the 3rd item down, in the middle of the screen that says Buy Google Play credit
From there you can purchase google play credits that can be applied to the in app purchases on any app, including panda pop.
Let me know if you get stuck along the way.
That is not a problem, go to the earlier address I sent, and then you can either click ADD and start over with a new card, or you'll see your existing one, and can update the info there.
That's okay, take your time. Are you seeing the spot I'm directing you to?
I understand, and I'm sorry I don't have any discretion over the pricing. I'm an independent tech, and a user of the site here just like you. So in exchange for a favorable rating (stars) from you, they give me a small portion for my efforts.
If you get stuck, I can help you remotely (log into your computer and bring up the site you need).
You can open a new window/tab in your browser. Do you see a little + at the top of the screen?
yes chrome is your browser. Just next to the tab at the top where you see this site, click that next little folder/tab next to it to open a new window, and put https://play.google.com/store/account?hl=en in there
You should be able to just click the link I sent though and it'll open in a new window
Well you may be prompted to sign in to your google account, if you aren't already.
Then you should see a list of your existing card(s), click the one you want to change, and you'll see where you can update the date, number, etc
Do you see EDIT PAYMENT METHOD in the middle of that screen?
Correct, you should be able to use it from here. It is fine to just add a new one as well.
If you want to save yourself a bit of hassle going forward, you might want to just buy some google play game credits, say $20 worth, to have on your account, instead of having it charge your card every time you want a little 99 cent purchase. You can do that from the same page, on the Buy Google Play credit button
That's okay, either way is fine. You'll just have the old(extra) card listed on your account. No big deal though, just choose the newer one when making purchases.
Does it seem like everything is working now?
I don't think it will, you have a valid payment method on file now. It may prompt you to choose WHICH card you want to use, but I don't think it will be a problem.
That is why I suggesting you add some game credits (any amount you choose is fine) to your account, just to be safe though.
You can go check it now if you wish, but I'm confident it will work for you.
You're very welcome. If you have any further trouble at all, feel free to get back in touch.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1e81HWX
Thank you, ***** ***** a good day,
Nope, not at all. Just be sure to come back to me here directly on the original question, don't post a new one, then you won't get charged again.
You're quite welcome. Have a good night, and enjoy your games!Nathan