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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am using Pinnacle 18 and when I burn to DVD I get an error

Customer Question

I am using Pinnacle 18 and when I burn to DVD I get an error 0x8131001 . I have all the new updates and have re installed repair but no luck . I tried it with Pinnacle 17 and it works just fine so there is a hang up in 18 can you help.
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

have you got the pinnacle 17 running on the same computer as the 18 ?

they may be conflicting or the 17 does not get completely uninstalled and the 18 cant overwrite some of the files that they both use and it pulls up the wrong version and crashes

try uninstalling both versions using the revo uninstaller on this page.

you can use the free version on the left. no need to even take the trial offer for the pro

http://www.revouninstaller.com/revo_uninstaller_free_download.html

after they are both uninstalled completely

re install the 18 by right clicking on the setup file and selecting

run as administrator.

let me know if that works please.