Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. First how long have you had this machine? If you have had it longer than two years then yes you would need to either order the software. Would you like me to assist you in getting there contact information?
You can contact them at 1-***-***-**** for the recovery software.
http://us-store.acer.com/erecovery/rcd/ that is the link to order it online I recommend the disk and not the USB stick.
Let me know if you have any other questions for me and please don't forget to leave positive feedback it is how we are compensated for our time and information using the feedback option. Again let me know if there is anything else I can do for you. Try and have a good day.
Was there something else you needed?
Do you not want a phone call. If not one WILL NOT be made or charged.