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CompDoc
CompDoc, Information Systems Manager
Category: Computer
Satisfied Customers: 39
Experience:  I have been in the computer industry for over 20 years. From a PC technician, to network administrator, and a Director.
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Acer Aspire M3790G - HDD crashed (1TB); replaced and

Customer Question

Acer Aspire M3790G - HDD crashed (1TB); replaced and reloaded copy of Win 7 from a generic Win 7 DVD; does not complete - get "Windows Setup cannot could not configure Windows to run on this computers hardware. Do not have copy of Recovery media from ACER - do I need to order one?
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.

Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. First how long have you had this machine? If you have had it longer than two years then yes you would need to either order the software. Would you like me to assist you in getting there contact information?

Customer: replied 1 year ago.
PC is 4 years old - I need contact info, please.
Expert:  Charles A. Roberts replied 1 year ago.

You can contact them at ​1-***-***-**** for the recovery software. ​

Expert:  Charles A. Roberts replied 1 year ago.

http://us-store.acer.com/erecovery/rcd/ that is the link to order it online I recommend the disk and not the USB stick.

Expert:  Charles A. Roberts replied 1 year ago.

Let me know if you have any other questions for me and please don't forget to leave positive feedback it is how we are compensated for our time and information using the feedback option. Again let me know if there is anything else I can do for you. Try and have a good day.

Expert:  CompDoc replied 1 year ago.

Was there something else you needed?

Customer: replied 1 year ago.
Talk to me.
Customer: replied 1 year ago.
Don't want to billed for $20 and no phone call.
Expert:  CompDoc replied 1 year ago.

Do you not want a phone call. If not one WILL NOT be made or charged.