Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
As long as the computer can still access the internet, then I can offer you our screen sharing service. Compared to taking the computer into the geek squad which runs over 150$ ( and wont help your home network) Or scheduling an in home visit which will be higher then instore prices.
Our service is competitively priced and furthermore, its guaranteed. meaning If I cannot solve the problem , you are entitled to a full refund of all fees.
After writing this initial reply, I will send the screen sharing offer to you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.