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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4760
Experience:  B.Sc. Computer Science with Honors
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Google play service will not update and gives this error

Customer Question

google play service will not update and gives this error message RPC:S-7;AEC-7-WCCH-UIGQ-ISOLC
Also it will not recognize my password ***** gmail even though it is working on my PC
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

If your gmail account is working fine on the pc then you will have to change the password ***** then try the google play on the device you are getting the error. Try restarting the device before running google play.

Customer: replied 1 year ago.
I have restarted and used my new password ***** the PC on my phone and doesn't work
Expert:  Michelle replied 1 year ago.

reset google account on your phone and re configure it back for that you will have to factory reset your phone.

Before reset back up your apps and other data.

Customer: replied 1 year ago.
How do I do all that?
Expert:  Michelle replied 1 year ago.

your gmail account is good however the googleplay app on your phone may be corrupted due to which you are getting the error.

What is the make and model number of the phone.

Customer: replied 1 year ago.
Samsung galaxy S4
Expert:  Michelle replied 1 year ago.

Do you want to follow the reset steps?

Have you backed up apps and other data like sms, photos etc.

Customer: replied 1 year ago.
when I go to google account it shows sync error
Expert:  Michelle replied 1 year ago.

do you have a backup of your phone

Customer: replied 1 year ago.
I have most of my photos on SD card but I don't know abour WhatsApp photos. am not sure how to back up contacts etc
Expert:  Michelle replied 1 year ago.

you can download super backup from the apps download and backup whatsapp and other contacts.

Expert:  Michelle replied 1 year ago.

i will give you the factory reset steps now you can follow the steps after you backup your phone.

Customer: replied 1 year ago.
Cannot install as the same error message comes up. RPC;S-7;AEC-7-WCCH-UIGQ-ISOLC
Expert:  Michelle replied 1 year ago.

ok then you may follow the reset steps

Expert:  Michelle replied 1 year ago.

Follow the steps below:

* Please backup your data before Factory Reset using Kies on your computer. App data is not backed up automatically.

1. From the Home screen touch Apps.
2. Touch Settings.
3. Touch the Accounts tab.

4. Touch Back up and reset
5. Touch Factory data reset
6. Touch Reset phone.
7. Touch Erase everything.

Customer: replied 1 year ago.
RPC:S-7:AEC-7-WCCH-UIGQ-I
I JUST HAVE TO LOAD KIES-3 ONTO MY pc
Customer: replied 1 year ago.
It wants to restart and I will lose you.??
Expert:  Michelle replied 1 year ago.

you can open justanswer email and reply the chat will reconnect.