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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9622
Experience:  Computer Technician
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I am locked out of my microsoft pass word

Customer Question

i am locked out of my microsoft pass word
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Hi,
My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.

To reset your password:

  1. Click this link: Reset your password.

  2. Choose the reason you need your password ***** then click Next.

  3. Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.

  4. Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.

  5. If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.