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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35194
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I cannot access my e-mail account. When I first bought a

Customer Question

I cannot access my e-mail account. When I first bought a computer many years ago I had an aol account. For about 12 years now I had a yahoo account (*****@******.***).I recently upgraded from windows 8 to windows 10, and hated 10 so I deleted it and re-installed windows 7. Since then I haven't been able to access my e-mail account. It won't take my password. I created a new account,***@******.*** but of course I don't have my mail recipients or company addresses anymore. I pay bills on line and I get notified when bills are due, etc. so it's important that I access this***@******.*** account. When I try to make a new xxxxxx it states that account is already a Microsoft account. I need this account.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Have you tried to reset your Yahoo account password ***** the website yet?

https://edit.yahoo.com/forgotroot

Please reply at the box below to continue troubleshooting. Thank you.