Hi, my name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.
Try these steps first pleaser>
you can refresh your PC without deleting any of your personal files or changing your settings.
To refresh your PC
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Follow the instructions on the screen.
Ok. Let me know if I can help.
Please let me know if this does not work for you or if you need any other assistance.After we have your issue resolved please take a moment to rate my service positively.Thank you very much!