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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4876
Experience:  B.Sc. Computer Science with Honors
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I have a gateway dx4860-ub33p desktop and recently upgraded

Customer Question

I have a gateway dx4860-ub33p desktop and recently upgraded to windows 10. something happened and now the new start screen has disappeared ie nothing happens when I click on it. Also I notice there is no recovery drive anymore.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

When did you upgrade to Windows 10.

do you get any error

Customer: replied 1 year ago.
no errors.
I upgrded about a week ago
Expert:  Michelle replied 1 year ago.

Push and hold down the power button on the windows 10 computer when the computer is on it will shut down then you wait for 3 mins and power it back on. Let me know if it goes to the desktop windows screen on you get any error.

Customer: replied 1 year ago.
it's back up but no the windows desktop is not there.
Expert:  Michelle replied 1 year ago.

on which screen are you in there.

Expert:  Michelle replied 1 year ago.

can you take a picture and post it here

Customer: replied 1 year ago.
I have desktop what I meant is that when you click the start windows icon nothing happens.
Customer: replied 1 year ago.
nothing of the new windows appears
Expert:  Michelle replied 1 year ago.

when you bring the mouse cursor to the start menu button does it keep on spinning round and round.

Customer: replied 1 year ago.
screen shot
Customer: replied 1 year ago.
the color of the start menu changes but nothing happens
Customer: replied 1 year ago.
I just noticed that the recovery drive is missing
Expert:  Michelle replied 1 year ago.

let me know the make and model number of the computer we can try running factory restore if you have backed up your data.