Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What specific problem are you having?
Please reply to me here on the original question only. Posting a new question costs you more and delays my ability to reply.
How do you get your internet connection on this computer? Wired or wifi?
Do you get a specific error message/code?