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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to install Adobe Flash Drive update. My service

Customer Question

I need to install Adobe Flash Drive update. My service provider, Windstream.net changed their home page and now I get error messages. They said I would have to contact my computer company to install, I probably couldn't do it myself. I tried and they were correct. I have a laptop and a tower both doing the same thing.
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please tell me which Windows version is installed on your computer and which web browser you use.
Thanks,
IT Miro
Customer: replied 1 year ago.
windows 8 internet explorer
Customer: replied 1 year ago.
well?? I paid.
Expert:  IT Miro replied 1 year ago.
Sorry for the delay.
Please go to this page:
http://supportdetails.com
and let me know what you see for "Flash Version"
Customer: replied 1 year ago.
18.0.-1
Expert:  IT Miro replied 1 year ago.
OK, it means you already have Flash Player installed.
What is the exact error message you see?
Customer: replied 1 year ago.
I will have to go out of here to the home page to get it exactly. I will probably lose you at that point.
Customer: replied 1 year ago.
I don't know why we can not do this on the phone
Expert:  IT Miro replied 1 year ago.
You can open another browser tab or window so that you can keep this window without closing it.
If you lose me, just go back to JustAnswer.
Unfortunately, I cannot call you at the moment.
Expert:  IT Miro replied 1 year ago.
You did good for checking the Flash Version on the "http://supportdetails.com" page. You were able to open it and then go back to this page.
So, have you checked the error message yet?
Customer: replied 1 year ago.
I can not copy and print the long error message. Please refund my payment as you don't seem to be able to help me. I will seek other resources. Thank you.
Expert:  IT Miro replied 1 year ago.
I can provide the instructions for you, but I need to know the error message you see.
If you cannot type it here, then I could remotely access your computer and check the issue myself and solve it.
Let me know if you would like that.
Customer: replied 1 year ago.
I found another source to solve the problem while I waited for you to help. Please refund my $36 as I did not use your service.
Expert:  IT Miro replied 1 year ago.
I will transfer your request to the JustAnswer customer service.
Regards,
IT Miro
Customer: replied 1 year ago.
Thank you