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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
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Experience:  Computer Technician
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My computer is acting up...like typing backwords and i can't

Customer Question

my computer is acting up...like typing backwords and i can't scroll down on any page. i was trying to do a restore but i don't remember my password. is there anyway you are able to help me?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
  1. Hi,
    My name is***** will assist you.
    I am sorry to hear that you are having this issue.Restart the PC.
  2. As soon as the boot up begins, press the F8 key. It's more successful if you tap continually at F8 until the Advanced Boot Options menu appears
    If you receive a "keyboard error" message, reboot the PC and start again. .
  3. Using the arrow keys select Safe Mode if it is not selected.
  4. Select Safe mode and then press Enter.
Customer: replied 1 year ago.
I am supposed to restart my computer?
Expert:  Randy Computer Tech replied 1 year ago.

yes,

Customer: replied 1 year ago.
I now have "Windows Boot Manager"...and it says
choose an operating system to start, or press TAB to Select a tool:
(use the arrow keys to highlight your choice, then press ENTERmy choices are Microsoft Window Vista and then it saysTo specify an advanced option for this choice, press F8Tools:
Window Memory DiagnosticJust so you'll know I am using my laptop to communicate with you.
Expert:  Randy Computer Tech replied 1 year ago.

the F8 key opens the Advanced Boot Options screen:

Expert:  Randy Computer Tech replied 1 year ago.

access System Recovery Options via the Advanced Boot Options menu on a Windows Vista, you need to have a Repair your computer option listed. If you don’t have this option listed, it means that the necessary system recovery tools aren’t installed on your hard disk.

Customer: replied 1 year ago.
My screen is like continuously scrolling from the to the top at pretty fast rate of speed??? Can't select my "repair your computer" option
Expert:  Randy Computer Tech replied 1 year ago.

yes,

Customer: replied 1 year ago.
I hit ENTER and now it says "windows is loading files"...
Customer: replied 1 year ago.
Let's see what happens ...
Expert:  Randy Computer Tech replied 1 year ago.

okay,

Customer: replied 1 year ago.
Now I am at the System Recovery Options...I have to select a keyboard layout but I can't because he keeps scrollin through all the options I want English and I can't select that
Customer: replied 1 year ago.
Arabic is the default option...the option in the selection field
Expert:  Randy Computer Tech replied 1 year ago.

okay, do you have another keyboard that you can connect and use?

Customer: replied 1 year ago.
What now?
Expert:  Randy Computer Tech replied 1 year ago.

do you have another keyboard that you can connect and use?

Customer: replied 1 year ago.
Give me a minute to switch out
Expert:  Randy Computer Tech replied 1 year ago.

okay,

Customer: replied 1 year ago.
Okay... Now it has taken me to the System Recovery Options box... I do not remember my password
Customer: replied 1 year ago.
Now what?
Customer: replied 1 year ago.
Are you still there?
Expert:  Randy Computer Tech replied 1 year ago.

yes,

Customer: replied 1 year ago.
I don't want to pay an additional $20 ... I will wait for my snswers
Customer: replied 1 year ago.
Answers
Customer: replied 1 year ago.
Is there an answer to being able to reset my password?
Expert:  Randy Computer Tech replied 1 year ago.

do you have the Windows DVD that came with the computer?

Customer: replied 1 year ago.
Are you still there ? Will you be able to help?... It's been 5 longo minutes and no answer.
Expert:  Randy Computer Tech replied 1 year ago.

do you have the Windows DVD that came with the computer?

Customer: replied 1 year ago.
The restore CD?
Customer: replied 1 year ago.
I am not pleased with this conversation...I would appreciate ending this conversation and I would appreciate not getting charged...it's been 2 minutes and no response ... This is taking too long
Expert:  Randy Computer Tech replied 1 year ago.

To begin, you'll insert the Windows Vista into your drive and restart the system. When the system boots from the DVD, follow along with the prompts as you normally would. When you get to the Install Windows screen, click the Repair Your Computer link.

When you get to the Install Windows screen, click the Repair Your Computer link.

You'll then be prompted to select the operating system to repair, as shown in. Just select the operating system and click Next.

You'll need to select your operating system and click Next.

You'll then see the System Recovery Options dialog box. To continue, click System Restore to load the System Restore wizard.

Click System Restore in the System Recovery Options dialog box.

When you see the first window in the System Restore wizard, click Next.

The first window in the System Restore wizard is introductory.

When the next window in the wizard appears, you'll be prompted to select the restore point that you want to use,

When you boot from the DVD, there will be a drive letter X, and System Restore will be prompt you to confirm that the correct disk is selected,

When you boot from the DVD, there will be an extra drive letter and you'll be prompted to confirm the selection.

Finally, you'll be prompted to begin the restore operation. When you click Finish, you'll see one more confirmation dialog box,

When you click Finish in the wizard, you'll see one more confirmation prompt.

To commence the system restore operation, click Yes. You'll then see a progress dialog box, that will keep you apprised of the restore operation. The restore operation may take a while to complete, so sit back and be patient.

The restore operation may take a while to finish.

Once the restore operation is complete, you'll be prompted to restart your system, Click the Restart button. Again, the restart operation may take a while to finish its work.

After the restore operation is complete, click the Restart button.

When the system restarts, you can log in using a standard user account. Go into User Accounts, and then you can click Manage Accounts. When prompted by UAC, you can enter the old Administrator password. At this point, you can then change the Administrator password.

Once you use System Restore, you enter the old Administrator password.

Customer: replied 1 year ago.
Wrong cd belongs to my laptop I think my computer is doomed. Apparently do not have the cd.
Customer: replied 1 year ago.
Not going to be able to complete I do not have the cd.
Customer: replied 1 year ago.
Thank you for your help.
Expert:  Randy Computer Tech replied 1 year ago.
Your welcome.
Customer: replied 1 year ago.
how much am I being charged for your time?
Expert:  Randy Computer Tech replied 1 year ago.

JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that did not help

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