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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows ten installed ok but now my printer won t work and

Customer Question

windows ten installed ok but now my printer won t work and ten says there is no printer,
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
May I ask for the brand and model name of the printer?
Also, how are you connecting the printer to your system? (wifi, usb, network, etc)
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
Epson xp 310 connected by wifi (I think )
Customer: replied 1 year ago.
i'm 75 yrs old and don't know so much about computers
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.
I have already paid $50
Expert:  Jason Jones replied 1 year ago.
I understand. The remote is an extra charge because it would require more of my time. If you wish, we can forget about the remote and I can just walk you through the trouble-shooting steps. I offered the remote as a favor to you because it would make things go quicker and it would be simpler for you.
How do you wish to continue?