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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1463
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Downloaded and installed Microsoft Windows 10 to my computer

Customer Question

Downloaded and installed Microsoft Windows 10 to my computer and cannot access the internet or my other programs now. Screen shows a number of networks with a 36NFG being connected but no go.
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Do you have any desktop or start menu control?

Customer: replied 1 year ago.
No
Expert:  Dan replied 1 year ago.

So I take it your computer is locked up and does nothing at all then?

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

What brand of computer, and is it a desktop or laptop?

Customer: replied 1 year ago.
HP Laptop
Expert:  Dan replied 1 year ago.

Okay,give me a minute please.

Expert:  Dan replied 1 year ago.

What you will need to do is restore your computer back to Windows 8. Do you know how to access the restore manager to start the process?

Expert:  Dan replied 1 year ago.

Still with me?

Expert:  Dan replied 1 year ago.

I'm sorry, I am not setup for phone calls at this time.

Customer: replied 1 year ago.
computer is OK now Tank you
Expert:  Dan replied 1 year ago.

Good! I'm glad I was able to help.

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