For Online Computer Support, Ask a Computer Technician
Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. When you shut the computer off and wait for at least 3 minutes and turn it back on tell me exactly what it does.
OK and did it give the option to repair at all and have you tried this yet?
OK choose reset the pc and tell me what options it gives.