Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please get into Device manager, expand keyboard, then right click on the keyboard name and select Uninstall. Then, restart the computer and check if the issue persists.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
May I know the model number of the keyboard you are experiencing issues with?
May I know the make and model number of your computer?
S H E F I N
Can I access your computer remotely and check the issue?
Do you have Team viewer installed on your computer? If no, please go to the link below, click Download listed under All-In-One: TeamViewer full version.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).
Please make sure that Teamviewer is open on your computer and it is connected to internet.
I apologize that I cannot access the computer. Please make sure that Teamviewer is open on your computer and it is connected to internet.
I apologize that does not work. Please go to the link below, click I agree, download and run Elsinore Client software.
It is in Safe mode, that is why nothing working. Just restart it and come back to me.
Please try the following.
Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).Normally power on the notebook. Check if the keyboard works fine.Then, remove the ac adapter and insert the battery into the system.Plug the ac adapter back into the system, the battery charging indicator light will light up.
I would suggest you try downloading the latest touchpad driver from the Acer download page. Go to the page, select your computer model, operating system, download and install Touchpad driver.
If you have charged, please contact our customer support to get a refund.