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A. Stevens
A. Stevens, Computer Support Specialist
Category: Computer
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Order ref 15526635-730. Technician Randy. Followed advice &

Customer Question

Order ref 15526635-730. Technician Randy. Followed advice & purchased a Netgear Extender EX2700. Not had time until today toload & test. Having a totally frustrating afternoon. Each mobile device recognises both the standard virgin con & the Netgear with the EXT add on. I just keep getting response "Safari could not open the page because the server stopped responding ". Help. Steve S.***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  A. Stevens replied 1 year ago.

Hi, I am A. Stevens here to help with your question! Steve - Are you getting the same result from connecting both to the virgin router and the extender?

Customer: replied 1 year ago.

Same response to both. I have also removed theNetgear but still no joy.

Expert:  A. Stevens replied 1 year ago.

Is your virgin modem also serving as the main wireless router?