I'm sorry about the issue. Can you please confirm it has Windows XP (or another windows version)?
Can you please download / install the audio driver at the website below and check:
, download / run the file "Audio_Conexant_22.214.171.1245_XPx86XPx64_A.zip", then run the setup file to install.
Please reply at the box below to continue troubleshooting. Thank you.
Thank you. Can you please download / install the audio driver at the website below and check:
Please reply at the box below to continue. Thank you.
I'm sorry, did it let you download the file "Audio_Conexant_126.96.36.1995_XPx86XPx64_A.zip"? If yes, what happened when you run / opened /installed it?
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.
I'm sorry, which tech / company was it? Our support company, JustAnswer.com has an A+ service rating at the Better Business Bureau website:
Please let me know if you'd still like remote option. Otherwise, we can troubleshoot here. Please let me know this: Did it let you download the file "Audio_Conexant_188.8.131.525_XPx86XPx64_A.zip"? If yes, what happened when you run / opened /installed it? Thank you.
Can you save it to a folder, then open that folder, then open the file "Audio_Conexant_184.108.40.2065_XPx86XPx64_A.zip", then let me know what happens. Thank you.
Great, please run the Setup.exe file. Please let me know. Thank you.
I'm sorry, during installation, what did it say? Or did the installation run successfully, but sound is still not working? thank you.
Sorry, open that file again Audio_Conexant_220.127.116.115_XPx86XPx64_A.zip, then extract / unzip those files to a folder
, then click on Start, then right-click Computer, then click on Manage, then click on Device manager on the left
, then right-click on the problematic (sound) device, then install / update driver, then make sure to use the manual option when prompted, then browse to that folder that you unzipped/extracted those files to.
Please let me know. Thank you.
Yes, that's the audio / sound item, thank you.
Sorry, in Device Manager, can you run the automatic driver for multimedia audio controller.
If that does not work, please try each of the following new drivers until it works.
If needed, download / install Service Pack 3: