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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded Windows 10, it didn't work right with my Word

Customer Question

I downloaded Windows 10, it didn't work right with my Word Perfect, so Microsoft Corporation took Windows 10 off of my computer and restored my windows 7. Now, I cannot save a document in World Perfect without putting in a password. Can you tell me why?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. Does this issue occur in a particular document? Or in all documents?

If you create a new document, does this issue occur also?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
First of all I want to say I don't want a monthly membership. I just would like this question answered and am willing to pay the $49, but live on a very fixed income and cannot afford anything monthly. Yes, I would like a remote support sessions if it does not cost more than the $49 already charged to my card. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.

You're welcome. This is a one-time support session per your request; there is no more cost, so don't worry. Please click on the website below in order to connect with me remotely:

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.
It looks like you are not there. When you are available, please reply at the box below to schedule a remote support session. Thank you.

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