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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have Windows XP Professional. I paid Dec 2013 year plan to

Customer Question

I have Windows XP Professional. I paid Dec 2013 for 3 year plan to Microsoft Security Essentials - then they switched me to Sunshine Wire Tech (who encrypted my network). I had a quest. today, and I can't reach anyone - from Secur. Essentials or Sunshine. Is there a way to find out if they both went out of business? If I have a virus - what do I do now? And if I have to buy a new computer, what happens since my info was encrypted?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. I'm an independent computer tech; I can help you with this. Do you mean your wireless network is encrypted with a password?

Are you looking for your Wi-Fi/wireless password?

What is the model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.