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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33112
Experience:  Over 20 years of consulting to the IT industry
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My dell laptop has a system disable (882bd226a722d668)

Customer Question

my dell laptop has a system disable (882bd226a722d668) Service tag # *****
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
I am trying to get the code for you but this code is not matching in my records.
Are you giving me the code exactly as you see it? including any - or spaces?
Can you double check the code please?
Customer: replied 1 year ago.
the letters are all cap
Expert:  Richard replied 1 year ago.
Still I get no response on this code
Can you restart it and tell me please if you get a different code.
Customer: replied 1 year ago.
ok so what do i do
Expert:  Richard replied 1 year ago.
I think you missed my last message to you?
I will repeat it
Still I get no response on this code
Can you restart it and tell me please if you get a different code.
Customer: replied 1 year ago.
it says Harddisk Security
SATA Port O ST500LT012-9WS142 Lock
Customer: replied 1 year ago.
after i press enter it will say please input password ***** ST500...
Customer: replied 1 year ago.
I forgot the code
Customer: replied 1 year ago.
what do i do now
Expert:  Richard replied 1 year ago.
ok, still not getting returns on the code.
ST500LT012-9WS142
You gave
But on a partial match of that try the password
naq11ka137
Does it accept this?
Customer: replied 1 year ago.
nope
Expert:  Richard replied 1 year ago.
Are you in the US? as its not listed here which country your in.
Customer: replied 1 year ago.
US it says system disable [882BD226A722D668] Service Tag [4WxHGW1]
Customer: replied 1 year ago.
can u call me now
Expert:  Richard replied 1 year ago.
ok, its giving a code that dell then has not released and its usually done with the TPM chip in the computer is contacted about the computer being stolen. This is likely a mistake made but you will have to contact Dell directly to get the unlock code.
The hours they are open are
Monday-Friday
7:00 am to 7:00 pm
Standard Hours
Saturdays/Sundays Closed
Christmas/New Year – Closed
And the number is ***** 800- 624- 9897
As long as nothing serious has been reported and you are the legitimate owner, they can provide hyou the code to enter, just have the Service Tag and disable code 882BD226A722D668 with you.
But they are going to have to provide you the code to unlock this sorry.
I have marked this question to never close so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
my laptop is actually a windows 8 and i had a friend reset it because I forgot my log in password ***** he installws windows 7 instaed
Expert:  Richard replied 1 year ago.
this has nothing to so with windows, its the Bios of the Laptop (a hardware component).
Its possible the way he reset it tripped off the lock, or he set a password (check with him) else its the system lock as as I am not getting any matches for it here, you need to call the number I gave so you can get the unlock code for this.
Customer: replied 1 year ago.
do i get charged for this session?
Expert:  Richard replied 1 year ago.
The code is not in the database for the reasons I explained.
This is why I gave you the phone number you need to call so you can easily get the code directly for dell. So we went through all your options and I have provided you the information based on this you now need to do to get the code.
If you do not wish to pay for the service I provided you that is up to you and I just worked with you for free then.