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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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This is a second com.. My other comp has Windows 8.

Customer Question

This is a second com.. My other comp has Windows 8. Microsoft offered to upgrade to
Windows 10. After the upgrade was finished they asked for my password. I entered it. They said my password ***** incorrect. I tried to inter it several times, but it won't take. Why won't it take my password ***** have always used?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. On the working computer, can you please reset your Microsoft account (using the email address as shown on the problematic computer) password ***** the website below, then see if it works:

https://account.live.com/ResetPassword.aspx

, there, select the option "I forgot my password", then click on Next, then follow the instructions there.

Please reply at the box below to continue troubleshooting. Thank you.

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