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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Wundows 10 installed, now only BLINKING SCREEN going from

Customer Question

Wundows 10 installed, now only BLINKING SCREEN going from desktop/to black screen; no icons only a rotating blue circle!
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please let me know the make and model of your computer

Customer: replied 1 year ago.
ASUS G SERIES GAMING NOTEBOOK
Customer: replied 1 year ago.
Are you there?
Expert:  Michelle replied 1 year ago.

please shut down the notebook by keeping the ON button pressed for 10 secs

wait for 2 mins

after that turn on laptop

let me know if it repeats the same thing or boots to windows

Customer: replied 1 year ago.
Will do now
Expert:  Michelle replied 1 year ago.

ok

Customer: replied 1 year ago.
screen is black after showing the name of the laptop
Customer: replied 1 year ago.
ok - screen still black
Expert:  Michelle replied 1 year ago.

move the mouse and see if anything moves.

Expert:  Michelle replied 1 year ago.

no dotted circle or moving status bar?

Customer: replied 1 year ago.
did everything and home screen is still blinking from home screen without icons to black screen. HELP!!!
Customer: replied 1 year ago.
ok = back to online help
Customer: replied 1 year ago.
hello hello
Customer: replied 1 year ago.
Michelle are you online or .....????
Expert:  Michelle replied 1 year ago.

sorry about the delay.

Customer: replied 1 year ago.
I shut off again . I got the sun in screen then the home page again and the blinking again
Expert:  Michelle replied 1 year ago.

it is stuck in a loop

this a common issues with windows 10 upgrade

Expert:  Michelle replied 1 year ago.

50% of users are facing such issues

the solution is to revert back to the previous version on windows and run the update again

Customer: replied 1 year ago.
how do I CORRECT IT?
Expert:  Michelle replied 1 year ago.

we will have to run a factory restore which will revert your computer back to the image when you first got it

then we will attempt the windows 10 upgrade again

do you have the recovery discs or windows disc

Customer: replied 1 year ago.
I can't restore to factory setting, I would lose too much
Expert:  Michelle replied 1 year ago.

i understand but right now your windows upgrade has failed..the only way to recover will be a factory restore or if you have made a recovery disc we can load that image

Customer: replied 1 year ago.
The notebook is new and did not come with any reinstall discs!
Expert:  Michelle replied 1 year ago.

did you create any recovery disc

also its always recommended to backup your data before running windows upgrade..did you backup

Customer: replied 1 year ago.
no
Expert:  Michelle replied 1 year ago.

i am afraid in that case we can only reload the factory image as the upgrade has corrupted the existing windows file

Expert:  Michelle replied 1 year ago.

did you have windows 7 or 8 before the upgrade

Customer: replied 1 year ago.
8
Expert:  Michelle replied 1 year ago.

ok please restart the computer and tap the f8 key...let me know if you reach an advanced menu with recovery options

Customer: replied 1 year ago.
will do
Expert:  Michelle replied 1 year ago.

ok

Customer: replied 1 year ago.
the name of the notebook comes on with a dotted circle below and then the screen goes to black again. Now I have a screen with the time and date and picture. had that after holding down the off for 20 secs.
Customer: replied 1 year ago.
again the home screen is blinking off and on!
Customer: replied 1 year ago.
after i signed in
Customer: replied 1 year ago.
ok - this isn't working!
Expert:  Michelle replied 1 year ago.

Power on or reboot the ASUS laptop. When the ASUS logo screen appears, press "F9" to access the hidden partition.

Press "Enter" when Windows Boot Manager appears. Choose your language from the options and click "Next."

Review the on-screen messages and then click "Next." Select one of the following options: "Recover Windows to First Partition Only," "Recover Windows to Entire HD" or "Recover Windows to Entire HD With Two Partitions."

Click "Next" and follow the on-screen instructions to restore the ASUS laptop to the factory defaults

Expert:  Viet - Computer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you still need help with this?
At the screen with the date / time and picture, click on it, then at the sign in page, don't sign in, but click on the Power icon, does it give you the Shutdown, and Restart options, etc.?
Please reply at the box below. Thank you.

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