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Thanks for the information!
Please check your e-mail account and look for e-mails from VIPRE. They should have sent you all the relevant information by e-mail.
I am sorry for the issues.Please click on the following link:http://www.vipreantivirus.com/renew/
There you should be able to find your order.If not, you will see a phone number or e-mail address you can use to get in touch with the VIPRE customer support regarding your account.