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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to talk to someone I think I have a virus I can't log

Customer Question

I need to talk to someone I think I have a virus I can't log on
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your computer?

Can you confirm it has windows 8 (or another windows version)?

So right now, when you shut off the computer, then turn on the computer, then does it show a login screen? If yes, then when you log in, it does not let you use the computer at all?

When you are available, please reply back at the box below to continue. Thank you,